Common fraud patterns to watch for

If you keep an eye on your own traffic, you can catch fraud early. Here are the signs.

Suspicious inbound patterns

• Many inbound calls from unusual area codes to a number you just provisioned

• Inbound calls that hang up right after connecting (testing whether the number is live)

• Inbound calls asking to transfer to international numbers

Suspicious outbound patterns (often means account compromise)

• Sudden surge in call or message volume you didn't initiate

• Calls to unusual international destinations

• Calls placed outside your normal business hours

• API activity from IP addresses you don't recognize

What to do

• Contact 365 Agents support immediately

• Revoke API keys

• Review audit logs for unauthorized access

• Never click links in unexpected messages claiming to be from us or your carrier — we'll never ask for passwords via email

What we do

We actively monitor for these patterns across all customer traffic. Our systems can automatically throttle or pause your account if we detect patterns that strongly suggest compromise. We contact you immediately if this happens.