Forwarding your number to 365agents: which guide do I follow?

To go live with your 365 Agents AI voice agent, you'll forward your existing business number to the 365 Agents number we gave you during setup. The exact steps depend on which phone system your business uses today.

Pick the option below that matches your current phone platform, and we'll take you to the right step-by-step guide.

Cloud phone systems (most common)

• Microsoft Teams Phone — you make and receive calls inside Microsoft Teams

• Webex Calling — Cisco's cloud phone platform, often branded by your reseller

• Zoom Phone — Zoom's cloud phone service, usually bundled with Zoom meetings

• RingCentral (RingEX) — desktop and mobile app with a separate admin portal

• 8x8 Work — X Series, Virtual Office Editions, or Classic

• Vonage Business Communications — sometimes called VBC

• Nextiva — NextOS or the older Voice Admin dashboard

• Crexendo, or any phone system on the NetSapiens platform — white-label carrier UIs branded in lots of ways

Enterprise on-premise phone systems

• Cisco Unified Call Manager (CUCM) — also called Cisco Call Manager or Cisco Unified Communications Manager

• Avaya IP Office or Avaya Aura — the classic red Avaya phones on your desk

• Mitel (MiVoice Business, MiCloud Connect, MiCloud Flex) or ShoreTel — ShoreTel is now part of Mitel

Traditional landlines

• AT&T, Verizon, Spectrum, CenturyLink, Lumen, Frontier, or any copper or analog business line — we have a star-code guide for those too

Not sure which one you have?

A few quick ways to figure it out:

• If you make calls inside Microsoft Teams, you're on Teams Phone

• If you make calls inside the Webex app, you're on Webex Calling

• If you have a Zoom app that makes calls (not just meetings), you're on Zoom Phone

• If you have a small branded softphone app from a regional carrier, it's probably Crexendo, NetSapiens, BroadSoft, or a similar white-label platform — pick the NetSapiens / Crexendo guide or the BroadSoft star-code reference

• If you have a physical phone on your desk that isn't a Teams, Webex, Zoom, or RingCentral phone — it's likely Cisco, Avaya, or Mitel. Look for a logo on the phone itself.

If you're still not sure, reach out to your IT admin or your current phone vendor's support line and ask "what platform are we on?" Then come back here and pick the matching guide.

Heads up: two important things to know before you start

• Some platforms charge an extra per-minute fee for forwarded calls. That's not a 365 Agents charge — it's your current phone vendor's toll cost. Check your plan before you forward high-volume lines.

• Most platforms let you forward selectively. You don't have to send every call to the AI — many platforms support "forward only after business hours," "forward only when unanswered," or "forward only from unknown numbers." Each platform's guide covers the options available for that system.