How to Set Up Call Forwarding
To get your 365 Agents AI live, you need to forward your existing business phone number to your new 365 Agents number. This guide provides step-by-step instructions for all major US phone providers. Having trouble? If your calls aren't forwarding correctly, check out our dedicated Troubleshooting Call Forwarding Issues guide.
Written By Catherine Weir
Last updated 11 days ago
Universal Method: Star Codes (Most US Carriers)
For most traditional landlines and mobile carriers, you can use simple star codes to manage call forwarding directly from your phone’s keypad.
Action | Code | How to Use |
Activate Call Forwarding | *72 | Dial *72 followed by the 10-digit 365 Agents number. You will hear a confirmation tone. |
Deactivate Call Forwarding | *73 | Dial *73. You will hear a confirmation tone. |
VoIP & Cloud Phone Systems
Modern VoIP and cloud-based phone systems are typically managed through a web portal or a desktop/mobile app. Here are the instructions for the most popular providers.
Microsoft Teams Phone
1.Click your profile picture in the top right corner of the Teams app.
2.Select Settings > Calls.
3.Under Call answering rules, choose Forward my calls.
4.Select your 365 Agents number from the dropdown or add it as a New number or contact.
Zoom Phone
1.Sign in to the Zoom web portal.
2.Go to Phone > Settings.
3.In the Call Handling section, select Forward to an external number.
4.Enter your 10-digit 365 Agents number and click Save.
RingCentral
1.In the RingCentral app, click your profile picture.
2.Go to Settings > Phone > Call Handling & Forwarding.
3.Under Forward all calls, toggle the feature on and enter your 365 Agents number.
Other VoIP Providers (8x8, Vonage, Nextiva)
While the interface for each provider is slightly different, the steps are generally the same:
1.Log in to your provider's Admin Portal.
2.Navigate to Users > Call Forwarding or Call Handling settings.
3.Create a rule to Forward All Calls to your 10-digit 365 Agents number.
Major Mobile & Landline Carriers
For most major carriers, the universal 72 (activate) and 73 (deactivate) star codes are the fastest method.
•AT&T Business: Dial *72 + 365 Agents Number
•Verizon Business: Dial *72 + 365 Agents Number
•T-Mobile Business: Dial *72 + 365 Agents Number
Traditional PBX & SIP Systems
If your business uses a traditional on-premise PBX or a custom SIP trunking solution, the process can vary.
•Check the Phone’s Menu: Many desk phones have a “Forward” or “CFW” button or a menu option.
•Use Star Codes: Most PBX systems support the universal 72 and 73 codes.
•Admin Interface: Your PBX system likely has a web-based admin portal where you can configure call forwarding rules.
•Contact Your Provider: If you can’t find the settings, contact your phone system administrator or your provider’s support team. They can set up call forwarding for you.
If you have any trouble, please don’t hesitate to contact our support team. We’re here to help!