What 365 Agents can and can't text for

We want to be upfront about what we can and can't support, so you can make informed decisions as you build out your AI agent's messaging.

We can't support messaging for

These categories are prohibited by U.S. carriers and federal law — no provider can deliver this content to U.S. mobile numbers:

• Cannabis, CBD, or marijuana (federal law applies, even where state-legal)

• Payday loans, short-term high-interest loans

• Debt consolidation, debt collection, credit repair

• Illegal prescription drugs

• Gambling and sweepstakes (without special approval)

• Adult or sexual content

• Multi-level marketing

• Work-from-home / get-rich-quick schemes

• Stock tips, cryptocurrency speculation

• Third-party lead generation (collecting numbers to sell)

• Deceptive marketing or phishing

We require extra review for

Possible, but with additional documentation and sometimes additional approval time:

• Firearms retail — possible with strict age verification

• Alcohol promotion — possible with age verification

• Tobacco, vape, nicotine (including cessation products) — requires age verification

• Healthcare — must have documented HIPAA processes for any health-related messaging

• Legal services — must comply with state-specific attorney advertising rules

• Insurance — must comply with TCPA and state-specific insurance rules

• Political messaging — requires additional verification for 527 organizations

Content we won't send regardless of category

• Threats, harassment, hate speech

• Impersonation of other brands or individuals

• Content that uses substitute characters to dodge spam filters (like "Fr33" or "S@ve") — this is explicitly against carrier policy

Not sure if we can support your use case?

Reach out before you sign up. A quick conversation now is better than a rejected campaign later.