Outlook Calendar + 365agents: book Microsoft 365 appointments live
365agents connects natively to Microsoft Outlook / Microsoft 365 Calendar via OAuth. Your AI agent reads live availability, proposes times, and writes bookings directly to your Outlook calendar.
Written By Rick Garcia
Last updated 15 days ago
365agents connects natively to Microsoft Outlook / Microsoft 365 Calendar via OAuth. Your AI agent reads your live Outlook calendar during every call, proposes available times when callers want to book, and writes the confirmed booking back to Outlook in real time. No manual scheduling on your end.
What this makes possible
•Live availability — the AI sees exactly what's on your Outlook calendar as the caller is speaking
•Works across Microsoft 365 tenants — shared calendars, departmental calendars, individual calendars
•Honors meeting rules — buffer times, out-of-office, recurring meetings, and calendar categories
•Multi-person booking — if the appointment requires multiple attendees, the AI can find the first common open slot
•Teams meetings auto-created — for remote appointments, a Microsoft Teams meeting link is generated and included in the confirmation
How a real call flows
•Caller: "I need to schedule a consultation."
•AI checks Outlook, proposes available times across the right provider or team member
•Caller picks a time, AI collects required details
•AI writes the Outlook event with the caller's information, triggers the Teams invite if remote
•Caller gets confirmation text with all details; your team sees the appointment on Outlook immediately
How to connect
•Admin dashboard → Integrations → Microsoft 365 Calendar
•Click "Connect" and sign in with the Microsoft 365 account you want the AI to book against
•Grant the requested calendar read / write permissions
•Pick which calendars the AI can read, which it can write to, and any per-calendar rules
•Test with a call to your agent
Who this is for
•Any business on Microsoft 365 / Office 365
•Enterprises with Outlook as the default calendar
•Healthcare and legal practices running on Microsoft 365 without a dedicated PMS
•Professional services firms with Teams-based remote consultations
Related
•Can AI really book appointments?
Get started
Book a demo and we'll connect Outlook during onboarding. See the Receptionist Agent for the full platform.