Why we verify your identity before you go live

Before your AI agent starts making calls or sending text messages, we'll ask you to complete a quick identity check. It usually takes about 2 minutes, and it happens once.

A lot of our customers ask us why this step exists. Here's the honest answer.

Verified identity protects you

The U.S. phone network is under constant attack from scammers, robocallers, and illegal messaging operations. Mobile carriers respond to this by scrutinizing every business that sends calls and texts. Businesses that can't demonstrate who they are tend to get labeled as "Spam Likely," throttled, or blocked entirely.

• A verified identity is one of the strongest signals we can send to the carriers that your business is legitimate

• It directly improves your call answer rates and text delivery rates

• It protects your brand from being mistakenly grouped with bad actors

Verified identity is required by carrier rules

All major U.S. mobile carriers now require every business sending text messages to go through a verification process. Identity verification is the first and most important step. Without it, we can't register your messaging at all.

For voice calls, carrier analytics engines use identity signals to decide whether to trust your calls. Verified businesses get through; unverified businesses get labeled.

Verified identity protects everyone on the network

Every legitimate business that verifies makes the ecosystem a little harder for scammers to operate in. We think that matters.

What we use to do this

We partner with Stripe Identity, the same identity verification technology used by Amazon, Google, and thousands of other well-known businesses. Stripe Identity reviews your government-issued photo ID and a quick selfie to confirm that the ID is real and that it belongs to you.

• The process is encrypted end-to-end

• No documents are ever sent through email or stored on your device

• You keep full rights to access, correct, or request deletion of your verification data

When you'll be asked to verify

• During onboarding, before your first call or text goes out

• When you add a new business entity to your account

• When usage grows to a level that triggers additional carrier verification thresholds (rare, and we'll let you know in advance)

One quick identity check covers all of the above for a long time.