Shopify + 365agents: AI voice support for your e-commerce store

365agents connects natively to Shopify via OAuth. Your AI agent answers order-status calls, fields product and availability questions, routes exchanges and refunds, and updates customer records — all backed by real-time Shopify data. For DTC and e-commerce businesses, this replaces your inbound support queue with a 24/7 AI that actually resolves the top call types.

What this makes possible

•Order status lookup — "where's my order?" answered with real tracking info

•Product questions — spec, sizing, availability from the live product catalog

•Inventory-aware answers — "is this in stock?" checks live inventory

•Exchange and refund intake — captures details, routes to your ops team with order context

•Customer record updates — tags, notes, and custom attributes captured on the call

•Shipping and tracking links — delivered by text during the call

How a real call flows

•Customer calls: "Where's my order?"

•AI matches them by phone number to the Shopify customer record

•AI looks up the most recent order, sees it shipped yesterday

•AI provides the tracking number and estimated delivery date

•Sends tracking link via text during the call

•If the customer has a concern (delayed, wrong item), AI captures context and routes to CS with full order history

How to connect

•Admin dashboard → Integrations → Shopify

•"Connect" and authorize with your Shopify store

•Grant read access to orders, customers, products; write access to customer tags and notes

•Configure common call-type flows (order status, product questions, returns)

•Test with a call

Who this is for

•DTC brands on Shopify

•Multi-channel retailers using Shopify as the commerce backbone

•Subscription commerce

•Any Shopify business with inbound call volume that's eating support hours

Related

•Klaviyo + 365agents

•ShipStation + 365agents

•Stripe + 365agents

Get started

Book a demo — we'll connect your Shopify store and configure the top call types during onboarding.