Intercom + 365agents: unified voice and chat support under one customer record

365agents connects natively to Intercom via OAuth. Every phone call creates or updates the right Intercom conversation or user, with full transcript — so voice and chat history live together.

Written By Rick Garcia

Last updated 15 days ago

365agents connects natively to Intercom via OAuth. Every call your AI agent handles creates or updates an Intercom conversation on the right user, with the full transcript as internal notes. Your team sees voice and chat history together in one customer view — no more "where's this customer's phone context?" hunting.

What this makes possible

  • Conversation logging — every call becomes a conversation in Intercom

  • User matching — known phone numbers tie to existing Intercom users

  • Attribute updates — AI-captured data writes to Intercom custom attributes

  • Tag application — intent-based tags help with segmentation and reporting

  • Team inbox routing — escalated calls land in the right Intercom team inbox

  • Unified history — voice + chat + email in one customer view

How a real call flows

  • Customer calls about a feature question

  • AI matches them to their Intercom user by phone number

  • AI answers from the knowledge base

  • Intercom conversation created, tagged "feature-question"

  • Full transcript attached as internal notes

  • Customer's "last active" and "last channel" attributes update

How to connect

  1. Admin dashboard → Integrations → Intercom

  2. "Connect" with your Intercom workspace

  3. Map AI attributes to Intercom custom attributes

  4. Configure team inbox assignment rules for escalations

  5. Test with a call

Who this is for

  • SaaS and B2B product companies on Intercom

  • E-commerce support teams with chat as primary channel

  • Any business where Intercom is the customer communication hub

Related

Get started

Book a demo — we'll connect Intercom during onboarding.