Yelp + 365agents: AI voice follow-up on Yelp inquiries and review responses

365agents connects natively to Yelp via OAuth. Yelp lead inquiries trigger immediate AI callbacks; review-related calls are routed with full context from your Yelp profile.

Written By Catherine Weir

Last updated About 1 month ago

365agents connects natively to Yelp via OAuth. Yelp inquiries — from the "Request a Quote" flow, the Yelp for Business Messenger, or direct calls generated from your listing — are handled or followed up on by your AI agent with appropriate context. Review responses and customer complaint calls route with full history.

What this makes possible

  • Request-a-Quote follow-up — Yelp quote requests trigger an AI callback within minutes

  • Yelp Messenger handling — inbound Yelp messages handled or routed by the AI

  • Lead-source attribution — calls originating from your Yelp listing tagged for lead-source reporting

  • Review context — if a caller references a negative review, the AI sees the context

  • Rating-aware escalation — dissatisfied callers routed differently than routine inquiries

How a real flow works

  • Prospect requests a quote via your Yelp listing

  • Within minutes, AI calls them at the phone they provided

  • Opens with context: "Hi, I'm the AI receptionist for [business] — you requested a quote for [service] on Yelp"

  • AI qualifies and books an estimate or service visit

  • Lead tagged in CRM with "Yelp" as the source

How to connect

  • Admin dashboard → Integrations → Yelp

  • "Connect" with your Yelp for Business account

  • Authorize message and lead access

  • Configure callback timing and scripts

  • Test with a live lead

Who this is for

  • Local service businesses with active Yelp presence (home services, restaurants, healthcare, beauty)

  • Any business where Yelp is a meaningful lead source

  • Review-driven industries where fast follow-up wins business

Related

Get started

Book a demo — we'll connect Yelp during onboarding.