Handling compliance issues that affect your customers

Partners are sometimes impacted by issues at a single customer. Here's how to respond.

If one customer's campaign gets suspended

• Only that customer's traffic is affected

• Their phone numbers are automatically disassociated from the campaign

• The issue won't spread to your other customers

• You'll receive a notification with the reason and recommended remediation

If one customer's brand gets flagged

• More serious — may affect that customer's ability to register new campaigns

• Usually resolvable with updated documentation or a re-verification

• Work with your partner success manager

If we see patterns across multiple of your customers

• We may reach out to review your onboarding and intake process

• This sometimes indicates your signup flow isn't screening out prohibited use cases

• We'll collaborate with you on adjustments

Your platform reputation matters

• Partners with consistently clean customer bases unlock higher default limits, faster approvals, and access to premium features

• Partners with high rates of customer violations may face additional review on new customer registrations