Forwarding a Nextiva number

Forward a Nextiva number using the voice portal, or dial *72 from any handset. Both work.

Written By Catherine Weir

Last updated About 2 hours ago

Nextiva supports several types of call forwarding — Always, Busy, No Answer, Not Reachable, and Selective. For most customers going live with 365 Agents, "Call Forward Always" is the one you want. Here's how to enable it.

Fastest path — dial a star code from the phone

Nextiva supports BroadSoft-style star codes on every handset:

  • Turn on Call Forward Always: Dial *72, wait for the prompt, enter the 365 Agents number, press #, wait for the confirmation message.

  • Turn off Call Forward Always: Dial *73, wait for the message to finish.

This works from any Nextiva handset, softphone, or mobile app dialer.

Step-by-step — Nextiva voice portal (admin)

  1. Log in to the Nextiva voice portal as an administrator.

  2. Click Users.

  3. Hover over the user, click the vertical ellipsis (⋮), and select Voice Settings.

  4. In the left-hand menu, select Forwarding.

  5. Click Call forwarding (always) to expand the section.

  6. Enter the 365 Agents number we assigned you.

  7. Click Save.

  8. Click the On/Off toggle to enable forwarding.

Conditional forwarding options

Instead of forwarding every call, you can use any of these Nextiva rules (highest priority first):

  • Location Forwarding — forwards every call for every user at a location (great for power outages or moving days)

  • Call Forward Selective — forwards only specific callers, under specific conditions

  • Call Forward Always — what we covered above

  • Call Forward Busy — only when your line is on another call

  • Call Forward Not Reachable — when the phone is offline (power or internet down)

  • Call Forward When Unanswered — after a specified number of rings

A higher-priority rule overrides a lower-priority one. For example, if you have Always and Busy both on, Always wins.

Note: forwarding from your user account only forwards direct calls — not distributed calls from a call center or call group. Those are forwarded on the call center object itself.

To turn forwarding off

Dial *73 from the handset, or toggle the rule off in the voice portal and save.

Your forwarding destination

Your forwarding destination is the 365 Agents number we assigned you during setup. You'll find it in your dashboard under Numbers.