Forwarding by platform
Step-by-step instructions to forward your business number to 365agents from any major phone platform.
- Forwarding an 8x8 numberForward your 8x8 extension from 8x8 Work for Desktop or the Admin Console. Paths differ slightly for X Series vs. Classic users.
- Forwarding an Avaya (IP Office or Aura) numberForward your Avaya IP Office or Aura extension. One important thing: external forwarding is disabled by default.
- Forwarding a Cisco Unified Call Manager (CUCM) numberForward your CUCM extension to 365 Agents. This one usually needs your admin's help — here's why.
- Forwarding a Mitel or ShoreTel numberForward your Mitel (MiVoice Business, MiCloud Connect, MiCloud Flex) or legacy ShoreTel extension to 365 Agents.
- Forwarding a NetSapiens or Crexendo numberForward calls on NetSapiens (including Crexendo, and any carrier running on the NetSapiens platform) using answering rules or star codes.
- Forwarding a Nextiva numberForward a Nextiva number using the voice portal, or dial *72 from any handset. Both work.
- Star codes for forwarding a traditional landline (POTS)Forward your copper landline or analog business line to 365 Agents using *72 and *73. Works on AT&T, Verizon, Spectrum, CenturyLink, and most U.S. carriers.
- Forwarding a RingCentral (RingEX) numberSet forwarding from the RingCentral app or the Admin Portal. Both paths take about 2 minutes.
- Forwarding a Microsoft Teams Phone numberSend your Teams Phone calls to your 365 Agents number in about 2 minutes. Here's how.
- Forwarding a Vonage Business numberSet call forwarding in Vonage Business Communications (VBC) from the Admin Portal or your Online Account. Watch out for the mobile-app trap.
- Forwarding a Webex Calling numberForward your Webex Calling number to 365 Agents from the Webex User Hub. Plus the star codes you can dial from any Webex phone.
- Forwarding your number to 365agents: which guide do I follow?Pick the guide that matches your phone system. This page helps you find it in 30 seconds.
- Forwarding a Zoom Phone numberRoute your Zoom Phone calls to your 365 Agents number. Watch for the \"Press 1\" setting — it's the #1 pitfall.
- Star code reference: BroadSoft / BroadWorks carriersFull star code reference for BroadSoft-powered carriers like Webex Calling, Nextiva, Momentum, and hundreds of regional wholesale providers.
- Star code reference: NetSapiens / Crexendo carriersStar code reference for NetSapiens-powered carriers (including Crexendo, and hundreds of white-label providers). Different scheme from BroadSoft.