Star code reference: NetSapiens / Crexendo carriers

NetSapiens (owned by Crexendo since 2021) is the platform behind thousands of regional and white-label cloud phone carriers worldwide. It uses a different star-code scheme from BroadSoft — most notably, it separates "set the destination" codes from "activate" codes.

If your provider's softphone is branded as SNAPmobile, SNAPbuilder, SNAPaccel, or similar — or if they advertise Crexendo under the hood — these codes apply.

Forwarding codes

NetSapiens has two flavors of forwarding codes: "set and activate" and "activate saved" (turn on a previously-configured destination).

•*72 — Call Forward Always: Set and Activate. Enter *72 + destination number.

•*40 — Call Forward Always: Activate (uses the number saved by a previous *72).

•*73 — Call Forward Always: Deactivate.

•*41 — Call Forward Busy: Set and Activate. Enter *41 + destination number.

•*90 — Call Forward Busy: Activate (uses the saved number).

•*91 — Call Forward Busy: Deactivate.

•*42 — Call Forward No Answer: Set and Activate. Enter *42 + destination number.

•*92 — Call Forward No Answer: Activate (uses the saved number).

•*93 — Call Forward No Answer: Deactivate.

The two-step trick

Because NetSapiens separates "set" from "activate," you can configure a forwarding destination once and then toggle it on and off without re-entering the number. For 365 Agents this is useful when you want to turn the AI agent on at night and off during the day:

•Day 1: dial *72 + your 365 Agents number. Forwarding is now active.

•Later that day, turn it off with *73.

•Next time you want it on, just dial *40 — no need to re-enter the number.

Call handling and privacy

•*78 — Do Not Disturb ON

•*79 — Do Not Disturb OFF

•*77 — Reject Anonymous Calls ON

•*87 — Reject Anonymous Calls OFF

•*67 — Block your Caller ID for the next call (or all future calls)

•*68 — Unblock Caller ID

Call pickup and intercom

•*71 + extension — Intercom

•*99 + extension — Directed Call Pickup

•*95 — Site Group Pickup

•*96 — Domain Pickup

•*98 — Site Pickup

Call recording (where enabled)

•*81 — Start recording

•*75 — Pause recording

•*76 — Resume recording

•*82 — Stop recording

Transfer and call moves

•*10 + extension — Transfer to voicemail

•*80 — Move call from another phone to the phone you're on

•*69 — Call Return

Call center agent codes

•*50 — Agent Available Once

•*51 — Agent Available Always

•*52 — Agent Not Available

•*99 + extension — Directed Call Group Pickup

Hotdesking

•*43 — Express Hotdesk Sign In

•*44 — Express Hotdesk Sign Out

•*83 — Standard Hotdesk Sign In

•*84 — Standard Hotdesk Sign Out

Important notes

•Most codes require you to press SEND (or #) after entering them.

•Some white-label carriers have customized a few codes.

•Call recording codes only work if your carrier has recording enabled on your extension.

Forwarding to 365 Agents — the quick version

•Pick up the handset or softphone.

•Dial *72.

•Dial your 365 Agents number.

•Press SEND (or #).

•Wait for the confirmation prompt. Hang up.