BigCommerce + 365agents: AI voice support for your BigCommerce store

365agents connects natively to BigCommerce via OAuth. Your AI agent answers order status, checks stock, handles returns, and keeps your BigCommerce customer records synced from every call.

Written By Rick Garcia

Last updated 15 days ago

365agents connects natively to BigCommerce via OAuth. Your AI agent handles the order-status, product-question, and return-intake calls for your BigCommerce store using live store data — customer records, orders, inventory, and catalog all accessible during the call.

What this makes possible

  • Order status from real BigCommerce order data

  • Inventory checks — live stock lookup for specific SKUs

  • Customer matching — phone-to-customer record matching

  • Return intake with full order context

  • Product Q&A from the catalog

  • Customer record updates — tags, notes, custom fields

How a real call flows

  • Customer calls: "My order was supposed to arrive yesterday."

  • AI matches them to BigCommerce customer, pulls the recent order

  • AI checks tracking, sees the carrier delay

  • AI explains the delay, offers the updated ETA

  • If the customer is unhappy, AI escalates to CS with the full context

How to connect

  1. Admin dashboard → Integrations → BigCommerce

  2. "Connect" and authorize store access

  3. Grant read scopes for orders, customers, products; write scopes for customer updates

  4. Test with a call

Who this is for

  • Mid-market e-commerce businesses on BigCommerce

  • B2B commerce companies

  • Multi-store operators using BigCommerce

Related

Get started

Book a demo — we'll connect BigCommerce during onboarding.