Porting an existing phone number into 365 Agents

If you want to move your existing business number entirely to 365 Agents (rather than just forwarding to us), you can port it. The number stays the same — only the carrier changes.

Most customers don't need to port. Forwarding is simpler and lets you keep your existing phone system. But if you want us to become your full voice provider for a specific number, porting is the way.

What we need from you

• Your legal business name, exactly as it appears on your current phone bill

• The service address on file with your current carrier

• Your account number with your current carrier

• Your account PIN or passcode (most carriers require one — call them if you don't have it)

• A recent copy of your phone bill

Common reasons ports get delayed or rejected

• Name mismatch: What you give us must exactly match your current carrier's records

• Address mismatch: Same rule — must match the service address on file

• Wrong PIN or passcode: Especially common with Verizon and its subsidiaries

• Pending order: If there's an open order with your current carrier, the port is blocked until that closes

• Number is inactive: Disconnected numbers can't be ported — you'd need your current carrier to reactivate first

• Partial port conflict: If the number you're porting is the main billing line on a multi-line account, you may need to port all lines or pick a new main line first

Timeline

• Local numbers: typically 3 to 7 business days

• Toll-free numbers: usually 2 to 4 business days

• Expedited porting is available on some paid plans

What keeps working during porting

Your number stays fully active with your current carrier until porting completes. No downtime. On port day, service transitions within a few minutes.