Twilio + 365agents: programmatic SMS from your AI voice agent
365agents connects natively to Twilio via OAuth. Send post-call SMS confirmations, appointment reminders, two-way conversations, and urgent alerts — all from your registered Twilio numbers.
Written By Rick Garcia
Last updated 15 days ago
365agents connects natively to Twilio via OAuth. Send post-call SMS confirmations, appointment reminders, two-way conversations, and urgent alerts from your registered Twilio phone numbers — with full 10DLC, toll-free, or shortcode support and proper carrier compliance built in.
For teams already running on Twilio for programmatic voice or SMS, this lets 365agents' AI agent send messages using your existing Twilio sender, phone numbers, and reputation profile.
What this makes possible
•Post-call confirmation texts sent from your Twilio number within seconds of hangup
•Appointment reminders on Twilio's high-throughput infrastructure
•Two-way SMS conversations — AI responds to customer replies
•Your existing sender identity — your 10DLC registration, your CNAM, your reputation
•Twilio Messaging Services respected — message throughput, number pools, and compliance rules inherit your existing Twilio setup
How a real call flows
•Caller books an appointment on the phone with the AI
•AI triggers a Twilio SMS from your configured Messaging Service
•Customer receives confirmation text with appointment details
•If customer replies ("can I move this to Wednesday?"), the AI reads the reply and handles it
•All message logs visible in both Twilio console and 365agents dashboard
How to connect
•Admin dashboard → Integrations → Twilio
•"Connect" with your Twilio account SID and Auth Token (or OAuth-based flow)
•Authorize which Messaging Services and phone numbers the AI can send from
•Map message templates
•Test with a call that triggers an SMS
Who this is for
•Teams already on Twilio who want 365agents to leverage their existing messaging infrastructure
•Businesses running programmatic communication at scale
•Developer-forward companies that prefer to control messaging rails themselves
Related
Get started
Book a demo — we'll connect your Twilio account during onboarding.