Slack + 365agents: your AI agent notifies the right channel on every call

365agents connects natively to Slack via OAuth. Your AI agent posts to the right channel automatically when something on the call requires team attention — new qualified lead, VIP caller, urgent escalation, after-hours emergency, or end-of-day call summary. Your team stays informed without anyone having to be on the phone.

What this makes possible

• New-lead notifications — qualified prospect called, details in the thread, link to transcript

• VIP alerts — if your CRM flags a caller as VIP, their call generates a priority alert

• Urgent escalations — emergency calls trigger notifications to on-call channels with full context

• Daily summary — end-of-day post with call count, key outcomes, escalations, open follow-ups

• Two-way interaction — team members can react to alerts with emoji or thread replies that log back to the call record

How a real call flows

• AI handles a qualified new lead

• Posts to #new-leads with: caller name, company, qualification summary, booked demo time, transcript link

• Assigned sales rep gets a DM with the same info plus a "prep before the demo" CTA

• On escalation: emergency or angry caller triggers a post to #urgent-escalations with the recording

How to connect

• Admin dashboard → Integrations → Slack

• "Connect" and authorize the workspace and channels the AI should post to

• Configure notification rules per call type / call outcome

• Map priority signals (VIP, urgent, angry) to specific channels

• Test with a live call

Who this is for

• Any team that lives in Slack

• Sales teams that want instant lead alerts

• Service businesses with on-call rotations

• Any business wanting visibility into the voice channel without having to monitor it live

Related

• Microsoft Teams + 365agents

• HubSpot + 365agents (for CRM-driven alert rules)

• How does the AI escalate to a human?

Get started

Book a demo — we'll connect Slack during onboarding and configure your notification rules.