SendGrid + 365agents: transactional email at scale from your AI agent

365agents connects natively to SendGrid via OAuth. Send transactional emails from your AI voice agent — appointment confirmations, quote follow-ups, post-call summaries — using SendGrid's deliverability infrastructure, your templates, and your sender domain.

For businesses sending high volumes of transactional email or running their email infrastructure through SendGrid, this keeps email generated by your AI agent inside your existing pipeline and reputation.

What this makes possible

• High-deliverability transactional email from your AI agent

• Your SendGrid templates used directly — consistency with the rest of your automated email

• Your verified sending domain — SPF, DKIM, DMARC all signed correctly

• SendGrid's open and click tracking — see which AI-triggered emails get engagement

• Volume at scale — SendGrid handles the delivery layer so you don't worry about rate limits

How a real call flows

• AI handles a call, books an appointment

• SendGrid API call fires with the appropriate template + dynamic data (caller name, appointment details, agenda)

• Email delivered from your verified domain with full DKIM signing

• Engagement tracking in SendGrid shows when the recipient opens the email or clicks the calendar link

How to connect

• Admin dashboard → Integrations → SendGrid

• "Connect" with your SendGrid API key (OAuth flow)

• Map AI event types to SendGrid dynamic templates

• Test with a call triggering an email

Who this is for

• E-commerce and SaaS businesses using SendGrid as their email infrastructure

• Any team with high email volume that's already invested in SendGrid templates

• Businesses that need reliable email deliverability at scale

Related

• Gmail + 365agents (for personal email sends)

• Twilio + 365agents (for SMS)

• Mailchimp + 365agents (for marketing email)

Get started

Book a demo — we'll connect SendGrid and map templates to AI events during onboarding.