Forwarding a NetSapiens or Crexendo number

Forward calls on NetSapiens (including Crexendo, and any carrier running on the NetSapiens platform) using answering rules or star codes.

Written By Catherine Weir

Last updated About 2 hours ago

The NetSapiens platform (now owned by Crexendo) powers hundreds of regional and white-label carriers. If your phone system says "powered by Crexendo" or "powered by NetSapiens" — or if your provider's portal looks roughly like the screenshots in Crexendo's support site — these steps apply to you.

Your carrier may have a different brand name on the UI, but the underlying menu paths and star codes are the same.

Fastest path — dial a star code from the phone

NetSapiens uses a slightly different star-code scheme from BroadSoft carriers. The main ones:

  • Turn on Call Forward Always: dial *72 + the 365 Agents number (no # needed on most systems)

  • Turn off Call Forward Always: dial *73

  • Set a saved Always destination, then activate later: after setting a number with *72, you can turn forwarding off with *73 and re-activate it without re-entering the number by dialing *40

  • Forward on Busy — set and activate: *41 + destination number. Turn off with *91.

  • Forward on No Answer — set and activate: *42 + destination number. Turn off with *93.

See our NetSapiens star-code reference article for the full list including call recording, DND, and call pickup codes.

Step-by-step — user portal (answering rules)

Most NetSapiens-branded portals look similar, even when the carrier has customized the colors and logo:

  1. Sign in to your carrier's user portal (the URL your provider gave you — often portal.<yourcarrier>.com).

  2. Click Answering Rules (on some brands this is labeled Call Handling).

  3. Click Add Rule (or edit the "Default" rule).

  4. Under Forwarding, check Always.

  5. Enter the 365 Agents number we assigned you.

  6. Click Save. Rules take effect immediately.

Using schedules

NetSapiens answering rules can be tied to a Time Frame so that different rules apply during business hours, closed hours, holidays, or custom windows. Create a "Closed" time frame first (under Time Frames in the portal), then create an answering rule that's active during Closed and forwards to 365 Agents. Calls will ring your team during business hours and roll to the AI off-hours.

Finding your portal URL

If you don't know your user portal URL, check your original welcome email from your phone carrier, or ask them directly. Common examples:

  • portal.crexendo.com

  • portal.personacloud.net

  • myaccount.<yourcarrier>.com

  • snap.<yourcarrier>.com

To turn forwarding off

Dial *73, or uncheck the forwarding option in your answering rule and save.

Your forwarding destination

Your forwarding destination is the 365 Agents number we assigned you during setup. You'll find it in your dashboard under Numbers.