Star code reference: BroadSoft / BroadWorks carriers

A huge chunk of the North American cloud phone market runs on Cisco BroadWorks (formerly BroadSoft) under the hood — including Webex Calling, Nextiva, many regional CLECs, and most wholesale VoIP providers. They all share the same star-code scheme.

If your carrier advertises "BroadSoft" or "BroadWorks" compatibility, or if your carrier is Webex Calling, Nextiva, or a BroadSoft reseller, these codes work on any phone registered to the platform — desk phone, softphone, or mobile app dialer.

The main forwarding codes

• *72 — Call Forwarding Always ON. Enter the code, then the destination number, then #.

• *73 — Call Forwarding Always OFF.

• *21* — Call Forwarding Always Interrogation (tells you whether it's on and to which number).

• *90 — Call Forwarding Busy ON. Enter, then destination, then #.

• *91 — Call Forwarding Busy OFF.

• *92 — Call Forwarding No Answer ON. Enter, then destination, then #.

• *93 — Call Forwarding No Answer OFF.

• *94 — Call Forwarding Not Reachable ON (for when the phone goes offline).

• *95 — Call Forwarding Not Reachable OFF.

Voicemail-specific forwarding

• *21 — Call Forwarding Always to Voicemail ON

• #21 — Call Forwarding Always to Voicemail OFF

• *40 — Call Forwarding Busy to Voicemail ON

• #40 — Call Forwarding Busy to Voicemail OFF

• *41 — Call Forwarding No Answer to Voicemail ON

• #41 — Call Forwarding No Answer to Voicemail OFF

Selective Call Forwarding

• #76 — Selective Call Forwarding ON

• #77 — Selective Call Forwarding OFF

Selective forwarding rules (which callers get forwarded, on what schedule) are set in your carrier's web portal; the star code just enables or disables the overall feature.

Other common feature codes

• *62 — Voice Portal Access (check voicemail from any phone)

• *86 — Voicemail Retrieval

• *99 — Clear Message Waiting Indicator

• *78 — Do Not Disturb ON

• *79 — Do Not Disturb OFF

• *67 — Calling Line ID Delivery Blocking per Call

• *65 — Calling Line ID Delivery per Call

• *77 — Anonymous Call Rejection ON

• *87 — Anonymous Call Rejection OFF

• *68 — Call Park

• *88 — Call Park Retrieve

• *98 — Call Pickup

• *69 — Call Return (call the last person who called you)

• *66 — Last Number Redial

• *70 — Cancel Call Waiting (for the current call only)

Important notes

• Some carriers require you to wait for a dial tone before entering the code.

• These codes don't work during Webex meetings or similar — they're for phone calls, not video conference DTMF.

• Your carrier may have added custom codes. Check your carrier's docs.

Forwarding to 365 Agents — the quick version

1. Pick up the handset or softphone.

2. Dial *72.

3. Dial your 365 Agents number (1 + area code + number).

4. Press #.

5. Wait for the confirmation tone. Hang up.

Test by calling the line. You should reach your AI agent.