Forwarding a Vonage Business number

Vonage Business Communications (VBC) supports forwarding to any phone number or extension directly from its portals. Here's how to set it up.

Heads up before you start

•If you use the VBC Mobile App, don't forward to your own mobile number. You'll receive two calls at the same time and the call will go straight to your mobile voicemail. Not relevant when forwarding to 365 Agents — but worth knowing.

•Vonage may bill for calls forwarded to international or out-of-plan numbers. 365 Agents numbers are standard U.S. DIDs, so this usually doesn't apply.

Step-by-step — End User (your own extension)

•Sign in to your Vonage Online Account at app.vonage.com.

•Click your avatar, then click Settings.

•Click Call Forwarding and choose Forward All Calls.

•Enter the 365 Agents number we assigned you.

•Choose a Caller ID option. Originating Caller ID (shows the actual caller) is usually what you want — the AI agent can see who's calling.

•Click Save.

Step-by-step — Admin (forwarding another extension)

A Super User or Account Administrator can forward any extension:

•Sign in to the Vonage Admin Portal at admin.vonage.com.

•Click Phone System → Extensions.

•Hover over the extension and click the pencil icon.

•Click Call Forwarding, then toggle Forward Calls to enabled.

•Select Send To Ext. or Number.

•Under Forward All My Calls To, click Add New Number and enter the 365 Agents number.

•Pick your Caller ID option.

•Click Save.

Advanced forwarding options

Vonage also supports more sophisticated routing if you don't want "forward all calls" behavior:

• Follow Me — rings a sequence of numbers in order before going to the forwarding destination

• Simultaneous Ring — rings your Vonage extension and other numbers at the same time

• Virtual Receptionist — an IVR that can route calls to different destinations based on time of day

Use the Virtual Receptionist if you want calls to ring your team during business hours but roll to the AI agent after hours.

To turn forwarding off

In your Online Account → Call Forwarding, switch from Forward All Calls to another option (like Voicemail), then save. In the Admin Portal, toggle Forward Calls off and save.

Your forwarding destination

Your forwarding destination is the 365 Agents number we assigned you during setup. You'll find it in your dashboard under Numbers.