Klaviyo + 365agents: e-commerce callers straight into your lifecycle flows

365agents connects natively to Klaviyo via OAuth. Every caller your AI handles is matched against your Klaviyo profiles (or created as a new one), tagged with the attributes the AI captured, and enrolled into the right lifecycle flow based on the call's intent. For e-commerce and DTC brands on Klaviyo, this closes the loop between phone support and customer lifecycle marketing.

What this makes possible

• Profile matching — phone number matched against existing Klaviyo profiles

• New profile creation — unknown callers become new profiles with captured fields

• Custom property writes — AI-captured data (product interest, complaint reason, loyalty status) writes to Klaviyo custom properties

• Flow triggers — call intent triggers the right Klaviyo flow (post-support follow-up, abandoned-cart recovery, VIP touch)

• Segment updates — customers entering specific states (returning customer, refund issued, high-value call) auto-update in Klaviyo

How a real call flows

1. Customer calls about a product question

2. AI matches them to their Klaviyo profile by phone number

3. AI answers the question from the product knowledge base

4. Klaviyo profile updated with "last-support-contact" timestamp and "product-interest" property

5. Post-support flow triggered in Klaviyo — a gentle review request or follow-up 48 hours later

How to connect

1. Admin dashboard → Integrations → Klaviyo

2. "Connect" with your Klaviyo account

3. Map AI fields to Klaviyo profile properties

4. Define call-intent-to-flow mapping

5. Test with a call

Who this is for

• DTC brands on Klaviyo

• E-commerce businesses running lifecycle marketing

• Subscription commerce

• Specialty retailers with high customer LTV where phone support touches matter

Related

• Shopify + 365agents

• Mailchimp + 365agents

• AI abandoned cart recovery by SMS

Get started

Book a demo — we'll connect your Klaviyo account and map properties during onboarding.