ServiceTitan + 365agents: AI dispatch straight to your ServiceTitan board

365agents connects natively to ServiceTitan via OAuth. Inbound service calls become booked jobs on the dispatch board, with customer matching, job type routing, and technician assignment automatic.

Written By Rick Garcia

Last updated 15 days ago

365agents connects natively to ServiceTitan via OAuth. Inbound service calls — emergencies, maintenance, install inquiries — flow directly into the ServiceTitan dispatch board as booked jobs with customer matching, job type routing, technician assignment, and priority all set correctly. For HVAC, plumbing, and electrical contractors running on ServiceTitan, this turns your phone channel into a dispatch input stream.

What this makes possible

  • Booked jobs from calls — emergencies, scheduled service, estimates all land on the dispatch board

  • Customer matching — known phone numbers tie to existing ServiceTitan customers

  • Job type routing — "no cool" vs. "install quote" vs. "maintenance" each routes correctly

  • Technician assignment — based on territory, specialty, and current availability

  • Priority and SLA — emergencies get prioritized on the board; routine jobs land in the standard queue

  • Customer history visibility — AI sees the customer's previous visits during the call

  • Membership / warranty awareness — members and warranty callers handled with correct pricing and routing

How a real call flows

  • Customer calls with a no-heat emergency at 11pm

  • AI matches to ServiceTitan customer record, sees they're a membership holder

  • AI verifies service area, confirms on-call tech availability

  • AI books the emergency job with priority routing

  • Dispatch board shows the new job; on-call tech gets a notification

  • AI confirms the ETA to the customer on the call

How to connect

  • Admin dashboard → Integrations → ServiceTitan

  • "Connect" with your ServiceTitan tenant credentials

  • Authorize customer, job, and dispatch access

  • Map AI job-type intents to ServiceTitan job types

  • Configure technician routing rules

  • Test with a call

Who this is for

  • HVAC, plumbing, and electrical contractors running on ServiceTitan

  • Multi-location trades businesses

  • Franchise operations using ServiceTitan as the common dispatch backbone

Related

Get started

Book a demo — we'll connect ServiceTitan and configure your job-type mapping during onboarding.