ShipStation + 365agents: AI answers 'where's my order?' from live tracking data

365agents connects natively to ShipStation via OAuth. Your AI agent pulls real-time shipping status from ShipStation — the #1 support call for e-commerce, resolved without a human.

Written By Rick Garcia

Last updated 15 days ago

365agents connects natively to ShipStation via OAuth. The single most common call an e-commerce business gets — "where's my order?" — is answered by your AI agent pulling real-time shipping status, carrier info, and delivery estimates from ShipStation. No CS rep needed for routine tracking inquiries.

What this makes possible

  • Live shipment status — picked, packed, shipped, out-for-delivery, delivered

  • Carrier and tracking number — read aloud and sent by text

  • Delivery estimate — based on carrier's current ETA

  • Delay detection — AI recognizes when a shipment is running late and proactively sets expectations

  • Multi-shipment orders — handled correctly when a single order ships in multiple boxes

  • Re-ship or replacement routing — lost / damaged cases escalated with full shipping context

How a real call flows

  1. Customer calls about their order

  2. AI looks up the order in ShipStation, sees two shipments (one delivered, one in transit)

  3. AI: "Your first package was delivered Tuesday. The second is on a UPS truck and should arrive today by 7pm. Want me to text you the tracking link?"

  4. Customer says yes; AI sends the link

  5. Call ends with the customer informed and no CS involvement

How to connect

  • Admin dashboard → Integrations → ShipStation

  • "Connect" with your ShipStation API credentials

  • Authorize order and shipment read access

  • Test with a call

Who this is for

  • Every e-commerce business where "where's my order?" is a top call type

  • Multi-carrier, multi-warehouse operations

  • High-volume DTC brands

Related

Get started

Book a demo — we'll connect ShipStation during onboarding.